Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Sunday, May 1, 2011

Weeks 14, 15, and 16: Whirlwind End of the Semester!

It is hard for me to believe we are already at the end of the semester! I've continued to assume additional responsibilities as the semester has gone on, putting in extra hours to attend committee meetings, observe and assist with unique info lit sessions, and prepare for our upcoming LOEX presentation. Here's a quick rundown of some of the highlights:
    University of Dubuque, Charles C. Myers Library 
  • After having life-sized cut-outs of people in the library for April's abuse/assault awareness, we spent one morning dismantling the display so it could travel to its next destination (quite a moving display showing the names, ages, and the story of how they died as a result of domestic abuse).
  • LOEX prep, LOEX prep, LOEX prep. (Did I mention LOEX prep?) Anne Marie and I have worked hard to complete both the paper and presentation, sharing our experiences from our internship/mentorship semester, as well as recommendations from the literature. See you in Fort Worth in just a few days! (Here's a sneak-peak at our Prezi: http://bit.ly/LOEXMentoring2011)
  • Crafts (not just for elementary teachers, dear friends)! Between helping prep multicolored note card packets (complete with stickers) for the Great American Poetry Race (more on that in a bit) and transcribing colorful handwritten concept maps into electronic form, I was all about being crafty and creative!
  • We had a master's student studying communication host a workshop for the library staff. We talked about effective communication, our habits as a staff, effective leadership, diversity of views & how that helps groups come up with new ideas.
  • Web meeting: What do we like about what we have? What would we like to change? What new technologies would we like to incorporate into our library services and how would that be reflected in our website?
  • Ref desk coverage for a colleague and my regular shifts--always something new there!
  • The Great American Poetry Race: Students work in small groups, racing through a set of cards to find critical sources on their chosen poems. After a brief refresher on library resources, particularly those they'd likely use for this task, the students are on their own to find quality resources (with one "help card" they can cash in for librarian assistance). Progress is charted on the wall and the first group to complete all of their cards receives an awesome prize! The students were really involved with this activity and, while it was competitive, the competition didn't overshadow the learning objectives.
  • Evaluation time! Anne Marie and I scheduled some time to go over the evaluation forms from IU as well as just discuss the internship experience. I won't go into too much detail here, but I am so thankful to have found a place for my internship that matches my student-first philosophy, one that has given me an abundance of opportunities and realistic experience that I can take with me anywhere, not to mention the new friends I have made!
  • Jenny Parker and I prepared and led a book discussion over Parker Palmer's The Courage to Teach. The meeting at the end of last week went really well, and reminded me that despite my colleagues having more experience than me, they continue to face the same challenges in and out of the classroom. By opening a dialog and sharing successes and frustrations, I think we were able to better understand each other as librarians and educators. At the end of the discussion, Mary Anne expressed an interest in regularly scheduling other discussion times to continue the professional sharing that happened during our meeting. 
  • OCLC visit day! We hosted a meeting with the Iowa OCLC rep and invited the Loras library folks to join us as we learned about what is available through OCLC's Web-Scale Management Services, what will be available in the near future, and offered suggestions regarding features we like with the current system that aren't readily available through OCLC's product.
Anne Marie Gruber & Cara Stone

It has been a fantastic semester, and I would recommend this experience to anyone interested in librarianship! Many thanks to those who helped coordinate details between Bloomington and Dubuque, and to the UD faculty and staff for helping to develop me as a librarian!

Wednesday, March 30, 2011

Article 8: Developmental Relationships in the Dynamic Library Environment

Murphy, S. (2008). Developmental relationships in the dynamic library environment: Re-conceptualizing mentoring for the future. Journal of Academic Librarianship, 34(5), 434-437.

Libraries are shifting from focusing on physical pieces to focusing on learning outcomes for library users. Library-oriented career paths are no longer well-defined and work relationships beyond hierarchical mentoring need to be considered to support new workers through this change. Currently, the literature emphasizes formal mentoring, despite research indicating informal mentorship is more effective. Information is often subtly transferred from person to person; informal mentoring recognizes this and capitalizes on learning through stories and observations. Mentoring in this new environment is a tool to ensure succession planning, to help with future staffing needs by developing mentees into leaders in emerging areas of librarianship. Peer mentoring, informal mentoring, multiple or shorter-term mentoring experiences (i.e. dialogue groups, networks, mentoring circles, reverse mentoring) are all discussed. Mentee benefits include understanding of organizational culture, networking, personal guidance, career development, learning from role models, receiving advice, and development of friendships. Mentors also benefit from learning the mentee’s perspective and actively reflecting on current practices. This reconceptualization of mentoring, as it adapts to changing technologies, is key to the future success of librarianship and libraries.

Saturday, February 5, 2011

Video Discussion: Frontline: Digital Nation

Dretzin, R. (Producer). (Feb. 2, 2010). Digital nation: Life on the virtual frontier [Frontline]. Boston: WGBH Educational Foundation. DVD.

In an effort to better understand the implications of digital media on learning (and how different areas of education and work are embracing it) I watched "Digital Nation: Life on the Virtual Frontier." I will highlight and discuss a few of the main points, and their implication as libraries and librarians continue to adapt their service to meet ever-changing patron needs.

According to the video (and supported by my personal observations) everyone is immersed in technology. Technology is used in daily activities from work to play, and it's not just in large technology-oriented companies. Multitasking in military operations and elementary schools happens. The correspondents visited the campus of MIT in Cambridge, MA, one of the most wired college campuses in the nation. What they saw there was constant multitasking. Students were using chat, email, in-person conversation, Facebook, and multiple other computer applications--and not just between classes, but during class. Instructors discussed how that changes how they teach. By modifying their teaching practices to distract students from the Web. This is a difficult task; one many professors are struggling with. One professor's observations were that students were not balancing this intense multitasking with their studies, and scores are suffering.

So, are we changing what it means to be human by using this wide range of technology so much? According to the video young people (age ranges were undefined, but it was implied to be elementary through high school aged children) are spending over fifty hours per week with digital media. It is unsure how this is impacting brain development, though researchers are attempting to observe. Gary Small, from UCLA, has been studying brain scans of those reading a book and comparing them to those conducting an online search using Google. When using Google, the decision-making parts of the brain showed increased activity. What is unknown is to what level this impacts learning.

The correspondents went to South Korea to observe a culture that has fully embraced digital media. They examined the fallout of the digital revolution. Of the approximate 90% of Korean children using the internet, 10-15% are in what is considered the high-risk group for digital addictions. Because we are now so connected through devices we are now living connected all of the time. In the schools, Korean children go online the same time they are taught to read (second grade), but are also taught how to use computers responsibly (including songs about internet safety, posters throughout the school emphasizing proper internet etiquette, and school lessons).

At a school back in the United States, the classroom teachers are meeting kids where they are (and prefer to learn) incorporating technology into their classroom. The teachers and administrators see education adapting to a different purpose, requiring students to produce digital artifacts (do things, build things, solve problems), not strictly memorize. This fluency in technology lends itself to communication and problem solving, and presenting classroom content when technology is utilized makes more sense to the students as learners (as opposed to traditional lecture-type instruction). A couple of online resources mentioned were Edublogs (for student and teacher classroom blogging and sharing) and Ning (for creating a social network, in this case, specifically for a class or assignment). I like the limited nature of both (the education focus, and the self-created networks/social Web page), but feel they best serve the K-12 environment. If utilized within the higher ed. community, students might feel as though they have "one more thing to check" (in addition to their school email, personal email, Facebook, Twitter, course management software, class registration interface, etc.). Some schools, once considered failing, upon integrating laptop use into their courses have seen attendance greatly improve, student scores improve, and violence decrease.

Others are concerned about how this impacts students' attention spans, how it impacts the thought process, and how online distractions detract from learning. Todd Oppenheimer, the author of The Flickering Mind, worries about the loss of linear thought. Others have noted the difference reflected in student writing. No longer written as a whole, student papers are often paragraphs pieced together into essays, lacking flow and coherency.

New approaches to learning and teaching will always stimulate discussion. While it is comforting for many to approach education using known techniques, it is also important to keep in mind that the old ways that were once considered the most effective approach are sometimes held in practice for too long. Simply because it was once the best approach, does not mean it is the best approach forever (if that was the case we would have few medical, mechanical, and technological advances).

A wide range of technologies and their use were examined, one of which was Virtual Reality (particularly Second Life). The correspondents showed the business applications for Second Life and other technologies that allow for remote working. Instead of IBM conducting meetings in-person, flying workers to various locations, meetings were held in Second Life. The users preferred Second Life to conference phone calls because the added element of perceived interaction (with the avatars) added a more personal feel. Researchers at the Virtual Human Interaction Lab at Stanford have been studying children and their perceptions of virtual reality. They found young children had difficulty differentiating between reality and virtual reality when recalling different experiences.

The military has found use for digital simulations, gaming, and technologies allowing for remote piloting. Digital simulations are used to help train personnel, as well as help treat individuals with Post Traumatic Stress Disorder. The Army has begun using gaming centers (Army Experience Centers, modeled after the Apple Store) for recruiting. Though controversial in some areas, representatives have found them helpful for increasing recruits, and for visiting with potential recruits who are too young to sign up for service. Another application using digital technologies is the use of remote pilots to fly drones in the Middle East. I can see continued use of these types of technologies at University of Dubuque (where I am doing my internship), particularly with their pilot programs. Allowing students opportunities to practice as much as they can without using fuel or risking expensive equipment is invaluable to this community. We have one flight simulator equipped computer in the library in addition to the equipment housed elsewhere.

At Quest to Learn in New York, the students' entire education is surrounded by technology. They learn through games and navigate easily between the real world and digital experiences. The teachers and students feel the mix results in an engaging learning experience, in which learning is done through problem solving and first-hand experience. One teacher compared the game world to that in novels, saying it was equally as rich of an environment. By using their interests to motivate students you are creating that engaging environment necessary for learning. Critics are hesitant to embrace the degree to which Quest to Learn has integrated these technologies, saying sustained conversations about the future of education, what we value as components of education, and what is sacrificed through this process, need to occur. A large theme throughout the program was what is technology's impact on us, how is it changing us and remaking the world in the process?

I have observed both the perceived benefits, draw backs, and reactions to incorporating technology in students, faculty, and myself. While new technology shouldn't be dismissed, I am one who prefers to experiment and test out tools prior to incorporating them into my teaching repertoire. In having that strong background, I feel more comfortable when employing the technology professionally. That said, with the speed technology is changing, it requires constant adaptation on my part, and I can see how veteran teachers might prefer to stick with their tested and true teaching techniques. Students are (usually) those comfortable with merging their digital world with their in-person world, overlapping their Facebook, Twitter, coursework and in-person interactions. Particularly with library instruction sessions held in computer labs, keeping students on task can be difficult--which calls back to how engaging the instructors are. If the instructor is engaging and creating a learning environment in which students are expected to actively participate (whether it be through verbal discussion or online forums), the students will be more invested in what is happening than what may be happening on Twitter or Facebook. It's constantly changing, and I'm glad to be along for the ride!

Thursday, February 3, 2011

Article Discussion: Making Twitter Work: A Guide for the Uninitiated, the Skeptical, and the Pragmatic

In an effort to embrace the technologies I am exploring, I joined Twitter a few weeks ago. I've connected with some friends, and have added the occasional comedian, many library-related tweeters, and news organizations. I can definitely see how some may easily get lost in the "Twittersphere," but how can it work for libraries and professionals? It is another way to directly connect with library users--and the "keep it short, stupid" set-up of Twitter is convenient for those with little time to commit to social networking. I'm still learning, but what does Forrestal have to say about Twitter?

Forrestala, V. (2011). Making Twitter Work: A Guide for the Uninitiated, the Skeptical, and the Pragmatic. The Reference Librarian, 52(1), 146-151. doi:10.1080/02763877.2011.527607

As many of us who have explored Twitter can see, communication via this medium continues to grow. Librarians are some of the most active Twitter users, and Forrestala cites Young's 2010 study of influence on Twitter, stating "an unnamed librarian as being one of the most influential non-celebrity users on the service."

For those not familiar with Twitter, it is a website that allows users to post short updates or conversation starters (up to 140 characters). Users can follow others' updates (tweets), and profiles may be either public or private, depending upon user preference. If you decide to make your profile private, those who wish to read your tweets must request and be approved by you. You can also have conversations with other Twitter users by utilizing the @ symbol along with their username. Retweeting is sharing another's post with those who follow you. Hashtags (#) allow for tagging, attaching labels to tweets to organize them. A common hashtag currently being employed is the #Egypt label. If you click on the hashtag, Twitter compiles the tweets that have included that label, allowing you to see what others are saying about it (not just those you follow).

Accessing Twitter is done in a variety of ways. You can visit the Twitter website, desktop applications like TweetDeck or Seesmic, access it via smart phone, or submit new tweets using text messaging. But how can you make using Twitter meaningful for your library and those who follow your library?

Forrestala recommends making what you Tweet meaningful by creating conversation, not just broadcasting happenings or making announcements. By making it a place where conversation can happen, you bring the interactive aspect to the media that others may not be incorporating. The article says you can also create an RSS feed (covered in my last post) for certain searches, i.e. the name of your library, by utilizing the "feed for this query" link. While this is true for what is currently the "old twitter" the new redesign appears to have eliminated this option (or at least hidden it very well).

As a librarian, you can create a list of people in your area who have tweeted about library-related topics. Forrestala gives the examples of "research," "paper," or "writing." You can respond to their post, directing them to your library's services, even though the post doesn't mention the word "library" or "homework," reaching out to users less likely to seek out assistance.

By searching your library Twitter can serve as a "virtual comment box" to learn more about what your users are saying about you. You can also put widgets (a box that links to your tweets) that can direct others to your tweets, or that can show your most recent tweets--particularly useful for those not interested in setting up a Twitter account, but may still be interested in quick snippets about library happenings. You can also connect your tweets to display in other forms of social media (i.e. Facebook, website, blog).

An interesting experiment done by Harvard was the "Library Hose" which generated a tweet for every book that was checked out (including title and author, not any information that could identify the patron). This gets one point across: the library is widely used. But it ignores another point the author highly values: using Twitter as a way to communicate with library users, to open communication and dialog (as opposed to a broadcasting tool).

Particularly helpful for those looking into using Twitter was the section highlighting strategy. Figuring out the purpose and focus of your account comes first. Connecting the Twitter profile to your organization, not just electronically, but also visually but incorporating images, colors, and other links helps to establish the credibility of the account. Examine best practices, including rules for behavior and interaction. Forrestala continues to emphasize the interactive uses of Twitter, lending itself to conversation. Checking your account regularly helps users feel less like they are being ignored (particularly important with reference interactions)and (perhaps) may be more likely to form a positive association with the library. The author notes that being active and helpful can help the institution in the long run (with future alumni donations) if users can maintain a lasting connection to the school. It can also be a great starting point for a conversation, which may then be moved to another medium (i.e. blog, phone, email, Facebook, in-person).

For professional growth, librarians can follow live tweeting at conferences, colleagues tweets, and breaking news.

Three blogs Forrestala mentions (that I plan on exploring in more depth) are:
Tame the Web
Librarians Matter
Mashable

An article came across my Twitter feed (someone retweeted the article) about the "10 Twitter Features You Might Be Missing."

Sherman, A. (2011). 10 Twitter features you might be missing. Gigaom. Retrieved from http://gigaom.com/collaboration/10-twitter-features-you-might-be-missing/.

Sherman quickly and easily highlights some of the features basic users of Twitter might be overlooking. I will briefly outline the main points:

  • Take a look at Twitter's suggestions (under "Who to Follow--View Suggestions." You can even browse by interest or have Twitter use your email account to find people you know from your address book.
  • Twitter for business: the guide lists terms, best practices, case studies and tips.
  • You can advertise on Twitter and use analytics to find out more about your users (though this applies more to businesses than libraries).
  • As Forrestala mentioned above (though, with more of a RSS feed emphasis), using the searching features (and saving your searches, or making lists) you can check for new tweets about topics related to your services.
  • Twitter Tales: this was new to me. Twitter tales are brief stories featuring Twitter users. This can be particularly helpful to glean new ideas about how to use Twitter to meet your patrons' needs.
  • Widgets: these badges can be used to advertise your Twitter page, display tweets, and allow others to follow your posts from boxes that can be embedded in websites, blogs, etc.
  • Similar to widgets are the "Follow Me" buttons, which are basically html coding that links to your Twitter page. Another embeddable element is the "Tweet Button" which allows others to tweet about your blog or webpage with the click of a button.
  • Keyboard Shortcuts: The article showed this awesome image of the various shortcuts (below).

Tuesday, January 18, 2011

Article 1: The Reference Librarian as Non-Expert: A Postmodern Approach to Expertise

Stover, M. (2004). The reference librarian as non-expert: A postmodern approach to expertise. The Reference Librarian, 42(87), 273-300. doi:10.1300/J120v42n87_10

In the postmodern approach to librarianship, emphasis is placed on communication and relationships between librarians and patrons. Subject knowledge, traditional information seeking skills, and the modern view of expertise fall secondary to the librarian’s communication, social psychological, reference interview, and non-verbal skills when assisting patrons with their research needs. Import is placed upon a mutual respect between librarian and patron, and the ability to adjust reference research practices based on his/her needs (as opposed to the quest for “ultimate truth” on a topic). Jargon and an air of superiority (wherein expertise equals power) obstruct patron understanding of and comfort with librarian assistance and can lead to ineffective research and also a negative patron experience, hindering future interaction. Postmodern librarianship lends itself to a partnership between librarian and patron, seeking information in a shared manner. Including information literacy as a part of the services librarians provide will empower patrons to research independently in the future.