Top Ten List: Number Five (LibTech Keynote)

From the Library Technology Conference, in reverse chronological order:

5. TechSoup for Libraries Sarah Washburn, Library Program Manager, TechSoup for Libraries

Simple sharing that makes a big difference.

• Sarah Washburn began by giving a brief introduction to the services TechSoup for Libraries offers, and the types of institutions they support (public libraries that are listed in the Institute of Museum and Library Services (IMLS) database or have 501(c)(3) nonprofit status). Basically, they provide support and training, regular newsletters, their "Cookbooks" for IT maintenance, help connect libraries to donated products (facilitate product partnerships), and promote & assist with advocacy. How are they so successful in helping libraries? Simply put, they listen to the needs of the institutions they serve, and share wisdom from past experiences to help other libraries. Stories are powerful tools that can not only help bring about innovation, but also reach individuals. By sharing these experiences, knowledge is passed, creating a network of experts with experience (particularly with open-source technologies). Washburn also emphasized aspects that make a tech story one they want to share: story/solution is outcome based, solving a problem from the "daily grind." Something that is tricky about finding these stories is that librarians tend to be (too) humble, thinking "what I do is just part of the way things work; others are probably doing the same things elsewhere." This isn't necessarily the case, so share what you are doing--you never know who you is looking for the exact solution you may provide.

Examples of success stories include:

• Ankeny, Iowa: Created a freeware self-check system, reconfigured existing hardware and only had to purchase a monitor and scanner.
• Adopt a Computer Program: Library patrons can pledge one dollar per day to support computer purchases. They receive an adoption certificate, quarterly updates (a letter of how the computers are doing, how they are being used), and signage recognizing donors.
• Radom Hacks of Kindness (RHoK): Hacking for humanity done by Google, NASA, World Bank, Microsoft, and Yahoo! (and a long list of others). Technology companies work together "to make the world a better place by building a community of innovation. RHoK brings software engineers together with disaster relief experts to identify critical global challenges, and develop software to support them."